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Medicare Plan Patient Engagement: SCAN Health Plan Initiatives to Improve Outcomes 
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For many health plan populations, a significant patient engagement gap exists between base level outcomes involving unengaged patients, average adherence and subjective feedback; and potential outcomes involving fully engaged patients with optimal adherence and objective feedback. With Medicare plans, this gap can further widen due to the greater level of resources required to manage a senior and disabled population.

What is the potential for patient engagement to improve outcomes? Consider that an estimated 40% of deaths in the United States are caused by behavior patterns that could be modified by preventive interventions. Patients with chronic diseases normally take only 50% of their prescribed doses. One study found that 50% of patients did not follow referral advice; 75% did not keep follow-up appointments.

For 35 years, SCAN Health Plan has been focusing exclusively on the unique needs of seniors and others on Medicare. As one of the largest not-for-profit Medicare Advantage plans in the country, SCAN currently serves 165,000 members in California and Arizona.

SCAN has developed initiatives to proactively engage Medicare Advantage members in preventive care that can improve quality outcomes. These programs include SCAN’s “Buddy” program (based on the care-navigator concept); “Health Check Records” (customized cards mailed to members to update them about preventive care opportunities); and Wellness Clinics, that are making an important and measureable difference, generating interventions that can improve the overall health of defined populations.

Please join SCAN's Corporate Medical Director, Romilla Batra, MD, on Wednesday, May 14th, 2014 at 2PM Eastern, as she addresses SCAN's initiatives to improve outcomes through patient engagement for their Medicare plan population.
Learning Objectives
Participants will be able to:
  1. Overview the context of SCAN's Health Plan environment, spectrum of care delivery and overall patient engagement principles.
  2. Examine the SCAN "Buddy" Program, based on the care-navigator concept, including the program goals, criteria, methodology, operational details, interventions and evaluation
  3. Review the SCAN  "Health Check Records” program, involving a member's personalized health history with interventions via customized card mailings
  4. Find out about SCAN Wellness Clinic services, mobile vans, and "drive-thru" flu clinics
  5. Consider the outcomes generated to-date from SCAN's patient engagement initiatives
  6. Explore the implications of developing similar initiatives and interventions to address patient engagement gaps in applicable populations.
  7. Identify considerations and issues for future studies and strategic planning regarding VBID.
  8. Engage in interactive learning through online question submission, attendee feedback and opportunity for follow-up questions, and networking with attendees, faculty and other professionals through a dedicated LinkedIn group.
Who Should Attend

Interested attendees would include:

  • C-Suite Executives
  • Medical Directors
  • Population Management Executives and Staff
  • Care Management Executives and Staff
  • Patient Engagement Executives and Staff
  • Medicare Operations Executives and Staff
  • Strategy and Planning Executives and Staff
  • Innovation and Transformation Executives
  • Clinical and Business Intelligence Staff
  • Other Interested Parties

Attendees would represent organizations including:

  • Health Plans 
  • Provider Networks
  • Accountable Care Organizations
  • Pharmaceutical Organizations
  • Care Management Organizations
  • Solutions Providers 
  • State and Local Government Agencies
  • Associations, Institutes and Research Organizations 
  • Media
  • Other Interested Organizations

Medicare Plan Patient Engagement: SCAN Health Plan Initiatives to Improve Outcomes 
  Individual Registration Fee: $195. Post-event materials with video syncing slides and recorded audio, plus presentation pdf file: $45 for attendees; $260 for non-attendees after the event. Register online or download the event brochure.
Register Now   Corporate Site licensing also available. Click here to register or call 209.577.4888 We look forward to your participation in this event!
Romilla Batra, MD
Romilla Batra, MD,
Corporate Medical Director
 SCAN Group

Dr. Romilla Batra currently serves as the Corporate Medical Director of SCAN Health Plan. In her current role, she is responsible for SCAN’s clinical programs including disease management, ambulatory, and complex case management. In addition, Dr. Batra helps design clinical initiatives to boost SCAN’s 5 star performance. She also oversees SCAN’s CME based provider performance improvement education to engage and educate provider partners.

Dr. Batra has over 12 years of experience in leading organizational efforts to create innovative programs focused on chronic disease management and quality improvement, both on the health plan side as well as provider group side. She has a diverse clinical background and has managed physician practices in both community-based health centers as well as academic centers.

Dr. Batra has in-depth experience in managing strategic planning activities, developing and evaluating patient centric clinical programs. She is a board-certified internist and prior to joining SCAN had worked as a Medical Director at University of California Irvine (UCI) School of Medicine. She continues to volunteer at UCI as an Associate Professor of Medicine and also serves as a faculty member for the Paul Merage School of Business at UCI. Dr. Batra finished her internal medicine training at UCLA and received her MBA with health care focus from Paul Merage School of Business. Dr. Batra has presented at national meetings and recently won the prestigious “Golden Apple Award” for teaching at UCI Medical School.


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