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Patient Finance: Issues and Pathways 
 
Overview
One of the biggest challenges for a provider is finding the appropriate way to collect patient debts. Recent media stories have put the spotlight on firms and hospitals seen as overly aggressive in collections. The latter have also had a delicate balancing act between preserving community image and mission, providing appropriate levels of charity care and the bottom line.
 
Current issues include Collecting patient debt while maintaining a strong community image and maintaining goodwill; and using a third party to manage patient accounts and patient finance issues while preserving the desired community image for the provider.
 
Join Mitch Patridge, chief executive officer of CSI Financial Services, Ron Shinkman, Publisher of Payers & Providers and editor of Fierce Health Finance and Rick Tsupros, President, Match Point Solutions, on June 13 at noon, Central Time for this dynamic webinar event: Patient Finance: Issues and Pathways.
Learning Objectives
Participants will be able to:
  1. Have a clearer understanding of the current issues and sensitivities involving patient finance services
  2. Learn of alternative methods to traditional patient finance and collections
  3. Understand how to better fit its patient finance and collections within its mission and greater role in the community

Who Should Attend
Interested attendees would include:
  • C-Suite Executives
  • Finance Executives and Staff
  • Legal, Regulatory and Compliance Executives and Staff
  • Business Development Executives and Staff
  • Marketing and Business Intelligence Executives and Staff
  • Public Relations and Communications Executives and Staff
  • Patient and Consumer Advocate Executives and Staff
  • Members of the Healthcare and Local Media
  • Other Interested Parties

Attendees would represent organizations including:

  • Hospitals
  • Health Systems
  • Medical Groups
  • Health Plans
  • Patient and Consumer Advocacy Groups
  • Government Agencies
  • Consulting Firms
  • Media
  • Other Interested Parties

 
Registration
Patient Finance: Issues and Pathways 
 
  Individual Registration Fee: $195. Audio Conference CD-ROM: $40 for attendees; $285 for non-attendees after the event.
 
 
 
Register Now   Corporate Site licensing also available. Click here to register or call 209.577.4888 We look forward to your participation in this event!
 
 
Faculty
 
Mitch Patridge
Mitch Patridge,
Chief Executive Officer,
CSI Financial Services

 

Mitch Patridge is an authority in healthcare and consumer finance and is Chairman and CEO of CSI Financial Services (CSI).  Established in 1992, CSI is the premier provider of patient loan programs and has helped healthcare providers streamline the revenue cycle and efficiently resolve patient balances.  The company’s ClearBalance loan program helps healthcare providers increase patient satisfaction by enabling hundreds of thousands of patients to affordably pay off their healthcare obligations.  

Patridge has been featured extensively in the healthcare trade print media and has authored scores of articles, including The Impact of Tightening Credit Markets on Healthcare Collections; Evaluating Patient Financing Programs; Compassionate Patient Financing Can Cure a Hospital’s Financial Ills; and Ten Questions Hospitals Should Ask Before Considering a Patient Funding Program. He is also a sought-after speaker and has given presentations on healthcare and consumer finance.


 


Ron Shinkman
Ron Shinkman,
Publisher,
Payers & Providers,
Editor,
Fierce Health Finance
  Ron Shinkman’s founding of Payers & Providers is a culmination of more than 15 years of experience as a healthcare industry journalist and consultant. In addition to editing several influential healthcare publications, he served as West Coast Bureau Chief for Modern Healthcare, and a staff reporter for the Los Angeles Business Journal. He has reported extensively on patient finance and collection issues both for Payers & Providers and Fierce Healthcare, where he serves as editor of its finance page.
 


Rick Tsupros
Rick Tsupros,
President,
Match Point Solutions
  Mr. Tsupros is the president and primary delivery professional for Match Point Solutions Inc., an Indianapolis-area company delivering revenue cycle and contact center operations consulting to the healthcare industry.

He has 35 years of business experience; serving as a human resource professional, internal process improvement officer, and an executive with P&L accountability. He has worked in multiple industries including insurance, healthcare, financial services, transportation, travel and retail. This broad level of experience has given Mr. Tsupros the ability to apply best practices crossing traditional industry boundaries, and uses this expertise to deliver added value to his clients.

Six years ago he observed the growing trend for patients to assume an increasing share of their healthcare expenses and realized this trend would adversely impact provider cash flow, bad debt expense and patient satisfaction. This trend, along with government and media attention on healthcare costs, collections practices and charity has placed additional demands on the health care industry to implement more effective and efficient solutions to the self-pay collections process. For the past five years Mr. Tsupros has focused his practice exclusively on helping providers deal with this very real yet sensitive issue by assessing current processes and implementing solutions to improve cash collections and reduce operating overhead and bad debt expense.

 
 
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