But while the SBC statement is now a requirement, it also provides health insurers with an opportunity – an opportunity to develop a long-term member engagement strategy – to provide consistent and regular customer interaction, build and strengthen customer relationships, and drive better outcomes.
You’ll learn how to:
- Effectively automate and streamline the SBC creation process
- Create – and centrally control – customer communications like SBC
- Improve efficiency and productivity to increase member engagement and satisfaction
- Understand the SBC mandate and its requirements
- Ascertain the key steps in aggregating and integrating customer data and information
- Find out how to create, control and deliver documents in any media – print, fax, web or email
- C-Suite Executives
- Information Technology Executives and Staff
- Customer Experience Executives
- Member Engagement Executives
- Strategy and Planning Executives and Staff
- Business Intelligence Staff
- Consultants
- Other Interested Parties
Attendees would represent organizations including:
- Health Plans
- Group Plan Sponsors
- Hospitals
- Accountable Care Organizations
- Provider Networks
- Care Management Organizations
- Associations, Institutes and Research Organizations
- Government
- Media
- Other Interested Parties
| Registration is Complimentary for qualified applicants. Applications will be accepted by the Summit co-sponsor according to their criteria. Applicants approved for registration will be notified by Summit within approximately seven business days of application or sooner. | |||||
|
 Karen Platt, PMP Principle Project Manager Customer Success Group Pitney Bowes Software |
Karen Platt, PMP is Principle
Project Manager with the Customer Success Group for Pitney Bowes Software. |
Deb Purcell Business Solution Architect Healthcare Solutions Group Pitney Bowes Software |
Deb Purcell is the Business Solution Architect for Pitney
Bowes Software's Healthcare Solution Group. She is responsible for designing solutions that enable payers, providers, and other healthcare organizations to leverage data, communication technology and analytics to drive engagement with members and patients. Deb has been professionally advising clients in the healthcare and retail industries on customer acquisition and growth strategies for over twenty years. Deb has a BA in Economics and an MBA from The University of Michigan. |
|
 |
|