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Building New Healthcare Services Relationships: A Platform Discussion 
The healthcare insurance industry in the United States has entered a transformative period as the Affordable Care Act changes the way that payers and providers, insurers and insurance buyers interact with one another. In a market segment where buying and selling was primarily a wholesale activity, the shift to a retail-oriented business model will have a profound impact on its participants.

In this webinar, these changes will be explored through the lens of emerging technologies and platforms that support healthcare account management functions and advanced revenue cycle management. In particular, we will be discussing the evolving use of statement, and payment strategies as means of promoting healthcare servicesí brands, creating billing efficiencies, and leveraging common core systems to support dynamic new healthcare plans and product strategies.
Learning Objectives
Topics of discussion during this informative webinar will include:
  • The impact of the Affordable Care Act on industry participants
  • An overview of emerging business drivers
  • The growing importance of self-service strategies
  • Strategic insight into leveraging billing and statement capabilities to enhance customer relationships
  • Value drivers of the new healthcare services paradigm
Who Should Attend

Interested attendees would include:

  • Account Management Executives and Staff
  • Revenue Cycle Executives and Staff
  • Chief Operating Officer
  • Chief Financial Officer
  • Chief Information Officer
  • Vice President or Director of Billing Operations
  • Vice President or Director of Program Management
  • Vice President or Director of Health Care Reform
  • Vice President or Director of Product Portfolio
  • Vice President or Director of Finance
  • Vice President or Director of Accounting
  • Vice President or Director of Treasury
  • Vice President or Director of Membership Services
  • Vice President or Director of Government Programs
  • Other Interested Parties

Attendees would represent organizations including:

  • Health, Dental and Vision Plans
  • Insurance Companies
  • Business Process Organizations 
  • Solutions Providers 
  • Associations, Institutes and Research Organizations 
  • Media
  • Other Interested Parties
Building New Healthcare Services Relationships: A Platform Discussion 
  On-Demand video of this webinar is complimentary for qualified applicants.  This video includes an audio recording of the webinar synchronized with the presentation slides.
Register Now  

Click here to register and view the On-Demand video now

Patricia Hewitt

Patricia Hewitt
Vice President and Managing Director
Consulting Services
Mercator Advisory Group


Patricia Hewitt has over 30 years experience in the payments industry including holding senior leadership positions at a major commercial bank, leading software development firm, and Fortune 500 financial services company, in addition to her role as principal in her own consulting firm.

Her broad range of industry experience includes merchant acquiring, debit product development, retail and bankcard credit software support and development, as well as operations, sales and marketing, and strategic business and alliance management.

Pattiís knowledge and experience in successfully creating innovation from within has continued at Mercator Advisory Group where she leads the Consulting Service business line and leverages her extensive experience to support clientís proprietary consulting and strategic advisory needs.

Albert Dodson

Albert Dodson,
Managing Principal,


Al is a Managing Principal at Oracle and ORMBís Subject Matter Expert for healthcare. Al has nine (9) years of Healthcare Provider experience and over ten (10) years of Healthcare Payer experience. Prior to joining Oracle Al worked for ten years at Highmark Blue Cross Blue Shield and was responsible for group and individual Billing and e-Billing projects. Al was also a management consultant at Ernst & Young in their Healthcare Consulting group.

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