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AARP Three Year Pilot Results: Medigap Patient-Centered Care 
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The Medicare Supplement insurance (Medigap) population has to-date not been a well-researched or understood demographic, and thus has been largely ignored as a potential opportunity to address Medicare Fee For Service program challenges. Yet Medigap represents approximately 20 percent of the 50 million Americans covered by Medicare. Until recently, very few attempts have been made to deliver coordinated health care to this population.

Study results have just been released from three-year evaluation of a pilot program conducted between 2009 and 2012 with more than 28,000 AARP Medicare Supplement Plan beneficiaries insured through UnitedHealthcare. Participants in the pilot were at least 65 years of age and had multiple health conditions and/or life-threatening illnesses. Each participant was supported by a trained team of nurses, social workers, behavioral health specialists and medical directors.

AARP Services and UnitedHealthcare joined forces as part of a healthcare transformation initiative with the goal of gaining a better understanding of the characteristics, needs and general health of AARP Medicare Supplement Plan patients, while preserving freedom of choice, enhancing care coordination and managing costs in the current fee-for-service environment. The pilot tested various care management approaches to determine how best to support the health and needs of this population. Results of the pilot suggest a patient-centered approach addressing comprehensive social, logistical and medical needs achieves the greatest savings and also produces high patient satisfaction ratings.

The study found that providing personalized health care to Medigap plan beneficiaries improved health outcomes, reduced care fragmentation and lowered costs for both Medicare and patients. By providing intensive case management to patients with complex care needs, the pilot achieved a Return on Investment of $1.82 per dollar invested, 81 percent of which directly benefits Medicare.

Please join AARP's Dr. Charlotte Yeh and UnitedHealth Group's Cindy Barnowski on Tuesday, March 24th, 2015 at 2PM Eastern as they share research findings and lessons learned from AARP Three Year Pilot Results: Medigap Patient-Centered Care
Learning Objectives
Participants will be able to:
  1. Examine research findings from the three year AARP Medicare Supplement Plan pilot program.
  2. Gain an understanding of the characteristics, needs and general health of Medigap patients.
  3. Ascertain the effectiveness of various care management approaches tested during the pilot pogram.
  4. Understand why a consumer engagement and patient-centered strategy focusing on care coordination and navigation was determined to be the best approach for the Medigap population.
  5. Consider how Medigap patients with complex conditions need and want support with non-medical services related to their conditions as much as required medical treatments.
  6. Explorer implications of utilizing Medigap programs for more than transactional secondary payer activities.
  7. Engage in interactive learning through online question submission, attendee feedback and opportunity for follow-up questions, and networking with attendees, faculty and other professionals through a dedicated LinkedIn group.
Who Should Attend
Interested attendees would include:
  • C-Suite Executives
  • Medical Directors
  • Care Management Executives and Staff
  • Medicare Operations Executives and Staff
  • Human Resources and Retiree Benefit Managers
  • Regulatory and Policy Executives and Staff
  • Strategy and Planning Executives and Staff
  • Health Reform, Transformation and Innovation Executives and Staff
  • Business Intelligence and Research Analysts
  • Managed Care Executives and Staff
  • Business Development Executives and Staff
  • Product Development and Innovation Executives and Staff
  • Actuarial and Underwriting Executives

Attendees would represent organizations including:

  • Provider Networks
  • Hospitals and Health Systems
  • Employers with Retiree Populations
  • Retiree Benefit Consultants and Agents
  • Health Plans
  • Care Management Organizations
  • Government Agencies
  • Pharmaceutical Organizations and PBMs
  • Solutions Providers 
  • Associations, Institutes and Research Organizations 
  • Media
  • Other Interested Parties

AARP Three Year Pilot Results: Medigap Patient-Centered Care 
  Individual Registration Fee: $195. Post-event materials, with video syncing slides and recorded audio, plus presentation pdf file: $45 for attendees; $260 for non-attendees after the event. Register online or download the event brochure.
Register Now   Corporate Site licensing also available. Click here to register or call 209.577.4888 We look forward to your participation in this event!
Charlotte Yeh, MD

Charlotte Yeh, MD
Chief Medical Officer
AARP Services, Inc
  Dr. Charlotte Yeh is the Chief Medical Officer for AARP Services, Inc., the wholly-owned taxable subsidiary of AARP. AARP Services, Inc. manages the carrier relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent carriers as benefits to AARP’s almost 40 million members.

Dr. Charlotte Yeh is specifically responsible for working with AARP’s major health carriers to identify programs and initiatives that will lead to enhanced care for older adults. She directs AARP Services’ efforts to meet expanding member expectations in healthcare, and leads new process improvement programs focused transforming health care delivery in the areas of quality, safety and efficiency.

Dr. Yeh has more that 30 years experience in healthcare. She is a board-certified emergency physician, trained in emergency medicine at UCLA. She practiced emergency medicine for thirteen years at Newton-Wellesley Hospital in Massachusetts, where she also served as the chief of the department for seven years. Dr. Yeh also worked for eight years as Physician-in-Chief for the Department of Emergency Medicine at Tufts Medical Center in Boston, before being named Carrier Medical Director for the National Heritage Insurance Company, a contractor for Medicare Part B claims for Northern New England.

From 2003 to 2008, Dr. Yeh served as Regional Administrator at the Centers for Medicare and Medicaid Services in Boston. In her position there, she was responsible the Medicare, Medicaid and SCHIP programs across the six New England states. During her tenure, Dr. Yeh directed the implementation of the Medicare Modernization Act, the single biggest expansion of the Medicare program since its inception more than forty years ago.

Dr. Yeh is a former member of the Boards of the American Hospital Association, the Massachusetts Hospital Association and the American College of Emergency Medicine. She is the former chair of the Massachusetts Trauma Committee and former medical director of the Metropolitan Boston Emergency Medical Services Council. She has lectured frequently on blending clinical practice with the legal requirements of the Emergency Medical Treatment and Labor Act, which guarantees access to emergency care.

Dr. Yeh received a bachelor's degree from Northwestern University in Evanston, Illinois and her medical degree from Northwestern University Medical School in Chicago. She completed her internship in General Surgery at the University of Washington at Seattle and her residency in Emergency Medicine at the University of California at Los Angeles.

Cindy Barnowski, RN

Cindy Barnowski, RN, MBA Vice President Health Services & Products UnitedHealth Group Alliances
  Cindy Barnowski, RN, MBA is Vice President Health Services & Products, UnitedHealth Group Alliances.

Cindy has served with UnitedHealth Group since 1995. Her progressive responsibilities include VP Health, Quality & Customer Services with UnitedHealthCare of the Midlands from 19995 - 1999; VP Care Coordination for UnitedHealthcare 1999 – 2002; VP Clinical Services- UnitedHealth Group 2002-2007 and has served as VP Health Products and Services since 2007, currently with the UnitedHealth Group Alliances Healthcare Transformation team.
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