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Developing Key Performance Indicators for Consumer-Directed 

Health Care and Pay-For-Performance

Tuesday, March 20th, 2007
1:00 - 2:30 PM Eastern (10 AM Pacific)

David Hammer, Vice President - Revenue Cycle Solutions
McKesson Provider Technologies, Fort Lauderdale, FL

You can register for this event for $195, or you can register for the Consumer Driven Care 2007 Web Summit package which includes this and two other audioconferences plus on-line presentations and podcasts for $495.

This one hour audioconference includes the following presentation, with time allotted to ask your questions of the faculty:

Developing Key Performance Indicators for Consumer-Directed Health Care and Pay-For-Performance David Hammer, Vice President - Revenue Cycle Solutions McKesson Provider Technologies, Fort Lauderdale, FL

The movements toward consumerism and the use of sophisticated and meaningful data show no signs of slowing down as more and more people are making active choices in their health care. Consumer-Directed Health Care has the potential to force changes in pricing transparency, discounting / package pricing policies, and point-of-service / self-pay collection practices. Pay For Performance has the potential to force information system changes and/or mandate new investments, as well as compelling staffing increases. Both trends bring the risk of higher costs and lower reimbursement. Providers wishing to thrive in this environment will be those who are prepare and execute the best. During this session, you'll find out how using Key Performance Indicators (KPIs) to measure and manage performance will be critical to your organization's success.

Click here to register or call 209.577.4888

KEY AREAS COVERED INCLUDE:

Key Performance Indicators

• Definition

• Purpose

• Benefits

Consumer-Directed Health Care

• Why Don't Employees Care?

• Why Do Employers Care?

• The President's Plan

• Backlash

• Financial Ramifications

• Keys to Success Under CDHC

Pay-For-Performance

• Costs of Errors and Variation

• How Can They Pay Us for "Quality?"

• Challenges Ahead

• Backlash

• Keys to Success Under P4P

Key Performance Indicators for CDHC and P4P

• Scheduling

• Pre-Registration / Pre-Authorization

• Insurance Verification

• Patient Access / Registration

• Financial Counseling

• Health Information Management

• Billing / Claim Submission

• Clinical / Decision Support / Finance

Valuable appendices include:

1. 34 CMS / Premier Hospital Quality Measures

2. Organizations Interested in Healthcare Quality

3. Provider Scorecard Information

4. 50 Clinically-Relevant, yet Difficult, Questions

YOU'LL LEARN:

• The KPIs that will be most important to implement in your organization.

• Strategies to use KPIs effectively to improve performance and position your organization for pay-for-performance.

• Best practice monitoring, reporting and follow-through approaches to use with your KPIs.

INTENDED AUDIENCE:

• Chief Financial Officers

• Chief Executive Officers

• Chief Nursing Officers

• Managed Care Directors

• Revenue Cycle Directors

• Other financial leaders responsible for managed care contracting, patient financial services, technology and information management within hospitals, physician practices and health systems.

LIVE QUESTION AND ANSWER SESSION

Get your questions answered!  Session participants will have an opportunity to email questions in advance of the session or ask the speaker their questions during the "live" session.

MEET THE SPEAKER

David C. Hammer, FHFMA, CHFP Vice President – Revenue Cycle Solutions McKesson Provider Technologies

Mr. Hammer is a Vice President in McKesson's Business Performance Solutions group. He focuses on revenue cycle, consumer-directed health care, and pay for performance issues for hospitals, health systems, and related entities. In his more than 22 years of industry experience, Mr. Hammer has held a variety of positions with leading health systems, Big-4 consulting firms, I. T. vendors, and revenue cycle outsourcing companies. Background and Affiliations Mr. Hammer received an MBA in Management and an MHS in Health Care Administration from the University of Florida in 1987. He also received a BBA in Accounting with a minor in Information Systems (Magna cum Laude) from the University of North Florida in 1985. Mr. Hammer is certified by HFMA as a Fellow (FHFMA) and as a Certified Healthcare Finance Professional (CHFP). He has been named an HFMA Distinguished Speaker for five consecutive years, and has received HFMA's Gold, Silver and Bronze service awards. Recent Publications Mr. Hammer authored the July 2005 cover story in Healthcare Financial Management, entitled "Performance is Reality: How is Your Revenue Cycle Holding Up?" His article, "Customer Service Adapts to CDHC" appeared in the September 2006 issue of hfm, and "Who's Managing Your Black Space?" is scheduled for the January 2007 issue of hfm. He also publishes regularly in McKesson Provider Technologies' Answers magazine.

PRICE

You can register for this event for $195, or you can register for the Consumer Driven Care 2007 Web Summit package which includes this and two other audioconferences plus on-line presentations and podcasts for $495.

AUDIO CONFERENCE DIAL-IN INSTRUCTIONS AND SESSION MATERIALS

Two business days prior to the event, registrants will receive a copy of the dial-in instructions and a link to the speaker presentation.  The dial-in instructions will include a unique dial-in ID Participant code that can only be used for a single phone line and not shared. Session participants will also have an opportunity to email speaker questions in advance of the live session.

REGISTRATION 

1. Online: https://www.managedcarestore.com/summitaudio.htm

2. Call: Healthcare Web Summit office at: 209.577.4888

3. Fax: Print off registration form at: https://www.managedcarestore.com/hwsorder.pdf and fax to: 209.577.3557

4. Mail: Print off registration form at: https://www.managedcarestore.com/hwsorder.pdf and mail to:

Healthcare Web Summit Office

1101 Standiford Avenue, Suite C-3

Modesto, CA 95350

Live Audioconference	Powerpoint  Presentation	CD-ROM Also Available

 

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