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Do you find it difficult to hire and retain industry experts? Could your service levels and customer satisfaction be increased? Do you have time to focus on strategic management? Are your administrative ratios below 8%?

Are you outsourcing today?

With membership in commercial health plans growing at only 1% per year, these questions are at the forefront for health plans looking to gain and maintain a profitable and competitive edge. According to a study done by the Kaiser Family Foundation in 2006, this slower premium growth is causing continuous pressure to reduce costs.

But further questions remain. What non-core functions can you and should you outsource? What type of savings can be expected in the areas you choose to outsource? How rapidly can you expect to gain market entry? Should you be using offshore capabilities to further drive down costs?

These questions and more are the ones that we will look at in detail as we examine a case study of FirstCarolinaCare and how business process outsourcing has positively affected their bottom line and their business focus. FirstCarolinaCare supports the not-for-profit mission of FirstHealth of the Carolinas, whose core purpose is to care for people in the community it serves. FCC's goal is to pay 70 percent of claims in 14 or fewer days and 100 percent of claims within 30 days. On average, 85% of their claims are processed in 14 or fewer days. For this and other reasons, they turned to DSTHS when looking for an outsourcing partner.

DST Health Solutions
When it comes to outsourcing, our customers say it best. So listen to what our customers have to say. We have expertise with plans of your size. Our BPO products and services cover nearly 5 million lives with over 24 million claims/encounters processed. We can get you up and running on our base BPO package in 3-4 months with average savings from 15% to 40% in the areas you outsource with us. Find out today what sets our customers apart.

• Examine alternative methods to reduce costs and predict future administrative spending

• Increase customer satisfaction

• Reduce market & regulatory risk

• Learn the importance of speed-to-market when obtaining a scalable solution to grow your business

Health Care Senior Business Leaders involved with Finance and Operations for HealthPlans

Craig Humphrey
Chief Operating Officer, FirstCarolinaCare

F. Craig Humphrey serves as the Chief Operating Officer with FirstCarolinaCare Insurance Company. FirstCarolinaCare is a wholly owned subsidiary of FirstHealth of the Carolinas, a hospital system based in Pinehurst, NC. FirstCarolinaCare is the only provider owned not for profit managed care organization in North Carolina and was recently awarded the 2006 Honor Roll For Coverage Award from the Health Care Leadership Council, which recognizes exemplary community programs that have distinguished themselves as leaders in providing access to health coverage for uninsured Americans.

Since 1999, Mr. Humphrey has been directly responsible for managing the relationships and obtaining the required results with all of FirstCarolinaCare's business process outsource partners. He is also responsible for managing the internal operational processes at FirstCarolinaCare, which includes enrollment, auditing, claims review, COBRA, customer service, information technology and reporting, underwriting, strategic planning, and assists with client relationship management. Prior to joining FirstCarolinaCare, Mr. Humphrey worked for Foundation Health Plans of Florida, PCA Health Plan of Florida, and for the Blue Cross and Blue Shield plans in Georgia and Virginia. He has a total of 20 years of health insurance/managed care operations experience.

Bev Havens
Chief Marketing Officer and Business Solution Executive, Business Process
Outsourcing, DST Health Solutions

Ms. Havens healthcare career began at Travelers Insurance Company as manager of claims operations, where she gained experience with electronic physician claims, eligibility, electronic group premium collection, provider reimbursement and credentialing, and utilization review. She went on to direct a consulting practice with CareTech Solutions, Inc., an IT outsourcing firm servicing hospitals and managed care organizations. As DST Health Solutions Business Executive for outsourcing, Ms. Havens is now directly responsible for strategic business process outsourcing (BPO) directives.

Bev Havens is an industry recognized keynote speaker addressing topics such as benefit administration, EDI, medical management, provider contracting, product development methodologies and business process design. She received her B.A. in Business Administration from Albertus Magnus College, New Haven, Connecticut.

REGISTRATION:
Register online at http://www.healthwebsummit.com/dstbpo1007reg.htm  Slots for this event are limited. Please register promptly. All registrations are subject to review and approval by DST Health Solutions.  If you have questions, contact Patty Jamison at the Healthcare Web Summit Office at 209.577.4888 for more information.  We look forward to your participation in this event!

Deadline to register: Thursday, September 27th, 2007.  After this date, you can request a Post-Summit CD by going to: http://www.healthwebsummit.com/dstbpo1007reg.htm.