Achieving a Paperless Medical Practice with Business Process Management Technology


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Achieving a Paperless Medical Practice with Business Process Management Technology

A Free Health Industry Audio Conference from DST Health Solutions

Topic: Achieving a Paperless Medical Practice with Business Process Management Technology

Presenters: John Gray, Director of Systems and Technology, Physician Practice Services, DST Health Solutions, Inc.; Tracy Shelby, Systems Officer, DST Technologies, Inc.; Skip Craig, Assistant to Chairman, Department of Emergency Medicine, University of Alabama at Birmingham

Date: Thursday, January 19, 2006

Time: 1:00 p.m. to 2:00 p.m. Eastern

Place: Your office! (Audio Conference dial-in instructions and session presentation will be emailed to attendees in advance of session)

Cost: None

To Register: http://www.healthwebsummit.com/dstbporeg.htm

Deadline to register: Friday, January 13, 2006. After this date, you can request a Post-Summit CD by going to: http://www.healthwebsummit.com/dstbporeg.htm

ABSTRACT

Getting paid in a timely manner is critical to the success and longevity of physician business organizations. Today’s private medical practices and hospital-based physician groups are inundated with paperwork that can delay the payment process, resulting in lost productivity, lost revenues and other undesirable impacts to the revenue cycle. Layers of supervision needed to make sure work is done accurately and on-time creates higher administrative costs. As paper documents travel through the physician business operation, lack of efficient business processes can spell disaster in many ways, including loss of hardcopy billing records, duplicate bills, miscoding and other errors that can result in compliance problems and insurance claim rejections from payers.

Some practice administrators believe that you must first automate the clinical aspects of your practice through the implementation of a physician electronic medical record (EMR) system before you can streamline the business side of the house. The truth is that business process management (BPM) technology is available today, providing an advanced, complementary automated workflow solution for enhancing practice management systems, without waiting for the panacea of the fully-integrated EMR to be realized. BPM technology applied within a business process outsourcing model enables physician business leaders to enjoy efficient, paper-free workflow processing, workload management and results reporting now, eliminating layers of supervision, bringing faster payment turnaround and greater operational efficiencies.

Join us for a free, 45-minute Web seminar and audio conference, hosted by MCOL and sponsored by DST Health Solutions. Find out how application of advanced business process management technology can improve operational results for your physician business. During the Web Summit, presenters will explore the following areas:

· BPM – What is it, what results has it achieved in other industries, how is it being applied in healthcare today, and what do you need to know to determine whether it can deliver results for your medical practice business operation?

· BPM-Enabled Outsourcing Services – What do you need to consider as you evaluate administrative service providers and how can you know whether they are embracing true BPM principles and technologies to keep your costs low and your financial results high?

· Customer Case Study – Learn from the experiences of a major academic medical center and how the use of BPM technology is transforming the efficiency of their emergency department billing operations.

During the Web seminar you will discover:

· Specific areas of the business operation that can be improved using a rules-based BPM approach to administration;

· What to expect when BPM is applied to the management of your administrative workload;

· How the Web can be used to access practice business information, balance workload and monitor billing operations productivity;

· Advantages of an outsourcing approach and competencies to look for in an outsourcing partner; and

· How BPM impacts your approach to developing metrics for measuring results

Who should attend: Hospital chief financial officers, controllers, medical directors and practice administrators for hospital-based physician groups (including emergency physicians, anesthesiologists, radiologists, pathologists, hospitalists, urgent care and others), directors of patient financial services, compliance officers, admission supervisors, managed care directors and managers, ED nursing directors and managers. Please forward to others in your organization who may be interested in participating.

FACULTY

John Gray, Technology Director, Physician Practice Services, DST Health Solutions

John Gray has served as Technology Director for DST Health Solutions’ Physician Practice Services business since 1999. His 30+ year career has been focused on the use of information technology to solve business problems for physician practices, with an emphasis on integration of computer systems. One of his recent project successes has been to guide the integration of DST’s AWD^® Business Process Management solution within DST Health Solutions’ physician practice BPO operation. John is a Six Sigma Green Belt, and is nearing completion of Six Sigma Black Belt certification training. He received his B.S. degree in accounting and marketing from Samford University.

Tracy Shelby, Systems Officer, DST Systems, Inc.

Tracy Shelby is the systems officer responsible for AWD marketing and business development for DST Technologies, Inc. Tracy is regularly featured in industry publications as a spokesperson for AWD and an expert in business process management, imaging, workflow, and customer service solutions. A 15-year employee of DST, Tracy's professional background also includes over seven years experience in desktop application development and implementation consulting. He is a graduate of Rice University with a degree in electrical engineering.

Skip Craig, Assistant to Chairman, Department of Emergency Medicine, University of Alabama at Birmingham

Skip Craig has worked in academic healthcare administration for 13 years, most recently for the department of emergency medicine at UAB. He is a member of MGMA and the Academic Practice Assembly. His most recent project involved transitioning to a new emergency department that doubled capacity and experienced a 23% increase in patient visits in the first year of operations. Several new processes were developed to manage the increased business volume. Skip is a graduate of the MBA program at UAB.

REGISTRATION:

Register online at http://www.healthwebsummit.com/dstbporeg.htm. Slots for this event are limited. Please register promptly. All registrations are subject to review and approval by DST Health Solutions. If you have questions, contact Patty Jamison at the Healthcare Web Summit Office at 209.577.4888 for more information. We look forward to your participation in this event!

Deadline to register: Friday, January 13, 2006. After this date, you can request a Post-Summit CD by going to: http://www.healthwebsummit.com/dstbporeg.htm

Summit Phone		Summit E-Mail		Summit Fax
209-577-4888		pattyj@mcol.com		209-577-3557