Craig Humphrey
Chief Operating Officer FirstCarolinaCare

Craig Humphrey was recently promoted to Chief Operating Officer after having served as Director of Operations with FirstCarolinaCare since 1999. FirstCarolinaCare is a wholly owned subsidiary of FirstHealth of the Carolinas, a hospital system based in Pinehurst , NC . FirstCarolinaCare is the only provider owned not for profit managed care organization in North Carolina and was recently awarded the 2006 Honor Roll For Coverage Award from the Health Care Leadership Council, which recognizes exemplary community programs that have distinguished themselves as leaders in providing access to health coverage for uninsured Americans.

He is directly responsible for managing the relationships and obtaining the required results with all of FirstCarolinaCare’s business process outsource partners. He is also responsible for managing the internal operational processes at FirstCarolinaCare, which includes enrollment, auditing, claims review, COBRA, customer service, information technology and reporting, underwriting, strategic planning, and assists with client relationship management. Prior to joining FirstCarolinaCare, Mr. Humphrey worked for Foundation Health Plans of Florida, PCA Health Plan of Florida, and for the Blue Cross and Blue Shield plans in Georgia and Virginia. He has a total of 20 years of health insurance/managed care operations experience.

 Philip Graham

Product Brand Manager

DST Health Solutions

Philip Graham is a DST Health Solutions product brand manager.  He is responsible for managing the go-to-market activities of PowerQueue AWD^(R), the company’s enterprise business process management system solution for healthcare payers.  For more than15 years, he has managed the development of large-scale products for information technology companies serving insurance and other financial services companies as director of client services and product manager.

Mr. Graham has a successful track record of developing strategies, defining initiatives, and implementing technology and process improvements to solve complex business needs. His strong operations knowledge and skills have helped him effectively identify opportunities, design and build creative solutions, and implement new processes.