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HealthcareWebSummit: Consumerism Web Summit 2012
Health Care Consumerism, in the forms of plan design, transparency, medical/lifestyle programs and incentives, technology, web portals, and other related initiatives, continues to experience evolution and growth that significantly shape the overall delivery of health care benefits and services. In this ongoing era of health reform, stakeholders must also give heightened importance to factoring consumerism into the equation as they position themselves going forward. Keep pace with the trends, issues, challenges and opportunities and the available business intelligence surrounding consumer empowerment initiatives and consumer driven health plans, by attending the eleventh annual Consumer Web Summit.
This year's event addresses consumer empowerment multiple perspectives, and will provide attendees the intelligence to position themselves for 2012 and beyond. Hear Mercer's Sander Domaszewicz report on Mercer findings regarding employer data, trends, issues and strategies relating to consumerism. Then listen to Michael Thompson from PricewaterhouseCoopers discuss PwC findings regarding today's health care consumer with research from employer, health plan and provider perspectives.

The Consumerism Web Summit live webinar also features Cigna's John Young discussing findings from the Sixth Annual Cigna Choice Fund Experience Study, addressing issues including plan design evolution; incentives within and beyond consumerism plan designs; transparency – appetite and availability; and a next generation focus on identification of health improvement opportunities with customized strategies.

What's more, the Consumerism Web Summit offer three pre-recorded faculty sessions with audio and synchronized slide advancement, covering topics including Transparent Cost Networks, Account Based Plan Investment Activity, and Consumer Contact Centers.

Position yourself for Consumerism in 2012 by attending the Eleventh Annual Consumerism Web Summit. The event includes a featured 90 minute live webinar, three additional faculty pre-recorded sessions plus supplemental features addressing consumerism in 2012 and beyond.
Webinar Agenda
Thursday, March 15th, 2012
1:00 p.m. to 2:30 p.m. Eastern (10:00 a.m. - 11:30 a.m. Pacific)
Click here to find out what time your event starts in your time zone.
  • 1:00 pm - 1:30 pm Consumerism: Employer Data, Trends and Issues, by Alexander (Sander) Domaszewicz, Principal, Mercer  
  • 1:30 pm - 2:00 pm  The 2012 Consumer: PwC Findings including Employer, Health Plan and Provider perspectives - Michael Thompson, Principal, H.R. Services, PricewaterhouseCoopers
  • 2:00 pm - 2:30 pm  Health Care Consumerism - The Cigna Experience – Trends, Results, and the road ahead for employers, with findings from the Sixth Annual Cigna Choice Fund Experience Study - John Young, Senior Vice President, Consumerism, Cigna
Pre-Recorded Sessions & More
Pre-Recorded Presentations in Windows Media Video format with audio and synchronized slide advancement:
  • Transparent Cost Networks, a Consumer Driven Solution, by Will Fox, Principal and Consulting Actuary, Milliman
  • Current Findings on Investments for Account Based Plans, by Eric Remjeske, President, Devenir
  • Peril & Promise in the Consumer Contact Center by Laurie Gelb, Principal, Profit by Change
  • Plus other Web Summit features including a Consumerism Article Library, and an exclusive Consumerism e-poll
Learning Objectives
Participants will be able to:
  • Explore health benefit and health delivery developments, trends and strategies key to consumerism in health care for 2012 and beyond.
  • Understand the 2012 health care consumer with research from employer, health plan and provider perspectives.
  • Ascertain employer data, trends and issues as they related to consumerism.
  • Consider from a health plan perspective the ongoing evolution of plan design; the deployment of incentives within and beyond consumerism plan designs; transparency approaches; and a next generation focus on identification of health improvement opportunities with customized strategies.
  • Receive briefings on key consumerism topics including transparent cost networks, account based plan investment activity, and consumer contact centers.
  • Experience e-learning at the attendees' convenience, with pre-recorded presentations, article library, and other online Summit features available 24/7.
  • Engage in interactive learning through live webinar providing online question submission, attendee surveys, feedback and opportunity for follow up questions, and networking with attendees, faculty and other professionals through dedicated LinkedIn group.
Who Should Attend
Interested attendees would include:
  • C-suite executives, & administrative staff
  • Consumerism managers & staff
  • Benefit managers, human resource directors & benefit consultants
  • Product development & management staff
  • Sales, marketing & business development executives
  • Strategic, planning, & policy executives and staff
  • Medical directors
  • Operations executives
  • Business intelligence, analyst & research executives & staff
  • Consultants & other interested parties

Attendees would represent organizations including

  • Health plans & insurance companies
  • TPAs & employers
  • Financial institutions
  • Benefit consultants & agents
  • Pharmaceutical companies
  • Hospital
  • Provider networks
  • Care management organizations
  • Government agencies
  • Pharmaceutical organizations
  • Solutions providers
  • Associations, institutes & research organizations
  • Media
  • Other interested parties
Consumerism Web Summit 2012
  Individual Registration Fee: $295. Audio Conference CD-ROM: $40 for attendees; $335 for non-attendees after the event. Corporate Site licensing also available. 

Click here to register or call 209.577.4888 We look forward to your participation in this event!

Mike Thompson, PwC

Michael Thompson
Principal, H.R. Services PricewaterhouseCoopers

Michael Thompson is a Principal at PricewaterhouseCoopers with over 25 years of experience in healthcare and employee benefits strategy, product development and implementation, design, financing, operations and analysis. Mike consults with major employers and other stakeholders on sustainable cost reduction, integrated health, wellness and consumerism, retiree health, and health reform.

Mike serves as one of PwC's national thought leaders for health strategies for the health industries practice, leading subject matter specialist on health reform and has participated on the steering board of the World Economic Forum "Working for Wellness" initiative. For the past decade has been a leader in developing and promoting collaborative cross-sector health industry initiatives.

Mike is a Fellow of the Society of Actuaries (SOA) and serves on the Health Practices Committee, Disease Management Committee, Medicare Committee as well as chair of the Quality Initiatives Work Group of the American Academy of Actuaries (AAA) which has release issue briefs on pay-for performance, comparative effectiveness and value-based insurance design. Mike also serves on the boards of the New York chapter of the National Alliance on Mental Illness and the New York Business Group on Health.


Sander Domaszewicz

Alexander (Sander) Domaszewicz
Sander is a Principal and Senior Consultant housed in the Mercer Newport Beach, California office. He is Mercer’s National Practice Leader for Consumerism and leads Engagement efforts for the Total Health Management group, specializing in emerging benefits and ways to encourage groups to become involved and informed around health care cost and quality. Areas of focus include health care strategy, consumer directed health care, health and benefits decision support tools, web health resources, HR portals and online benefits.

Sander’s prior experience includes project management in the Health & Group Benefits Delivery Services group at a large multi-national consulting firm for flexible benefits administration outsourcing. In this capacity he addressed outsourcing issues, systems integration, design, and testing as well as database administration and training relating to flexible benefits.

Prior to benefits outsourcing project management, Sander managed a hearing health care facility in Southern California, giving him exposure to issues from the provider perspective. Sander is a frequent presenter at health care and benefits-related events and has published articles in Benefits Quarterly, Employee Benefit News, HR Magazine, Workforce and HR Executive. His consulting assignments include work with many large and small public and private organizations in both the benefits and product development areas. Sander holds a Bachelor of Science degree in Mechanical Engineering from San Diego State University, a Masters degree in Business Administration from the University of Phoenix and a certificate in Human Resources Management from Cornell.

John Young

John Young
Senior Vice President, Consumerism
John Young, Senior Vice President, Consumerism, CIGNA, has responsibility for developing consumer-driven health programs with CIGNA's middle market customers nationally.

Prior to this position, John held employee benefit consulting and management roles with Marsh McLennan, and was a founding member of Consumer Driven Marketing, a Marsh division that served as a key middle market sales agent for Definity Health.

John also served as office head of Great-West Healthcare in Minneapolis, Minnesota as well as their national consumer driven health expert. John is also on the Executive Board of Consumers for Health Care Choices. John is also the Chair of the Industry Advisory Committee of the HSA Council.

He is Adjunct Professor at the University of St. Thomas teaching employee benefit courses in their masters program. John has an active speaking schedule and has presented to hundreds of organizations, including the ERISA Advisory Council of the Department of Labor.

Will Fox

Will Fox
Principal and
Consulting Actuary

Will Fox is a principal and consulting actuary with the Seattle office of Milliman. Will focuses on improving the provider contracting analytics for both insurers and hospitals. This includes: more accurate contract comparisons for both hospitals and payers using a proprietary fee schedule—RBRVS for Hospitals; developing contract provisions that reduce administrative costs by simplifying negotiations and adjudication; tiered network evaluations and creating provider ranking reports; training sessions for negotiation staff.

Will developed the HECS™ (Hospital Evaluation and Comparison System) so that clients can create their own reports to benchmark their contracts on a case mix and severity-adjusted basis and benchmark the results vs. operating costs and Medicare allowables. Will believes that insurers and hospitals can work together to reduce the cost of healthcare. He has authored several research reports on provider contracting and is a frequent speaker on the subject for a variety of organizations.

In addition, Will has significant experience and proficiency in medical underwriting, rate setting, and underwriting process improvement. He developed the RenewalMUGs software to help health plans improve their renewal underwriting process and has worked with many clients to automate some or all of the underwriting process.

Mr. Fox is a Fellow in the Society of Actuaries, a Member of the American Academy of Actuaries, and worked for a major insurance company prior to joining Milliman in 1992. He received his BS, with honors, in Mathematical Sciences from Oregon State University.


Eric Remjeske

Eric Remjeske
President and Co-Founder



Eric Remjeske, President, Devenir, specializes in creating investment solutions for individuals and institutions. Having leveraged his more than 12 years of experience in retirement plan design, Eric has developed and integrated a number of innovative investment platforms for the Health Savings Account (HSA) market.

Prior to co-founding Devenir, Eric served as an Associate Vice President and Investment Officer with RBC Dain Rauscher. During his 10 years with RBC Dain Rauscher, Eric developed and managed investments for individuals and institutions.

Eric is a founding member and the Vice Chair of the Industry Advisory Council of the Washington D.C. based HSA Coalition. Eric is also a board member of Consumers For Healthcare Choices, a non profit organization focused on consumer driven health awareness. A graduate of the University of Minnesota-Duluth he holds a Bachelor of Arts degree in Economics.


Laurie Gelb

Laurie Gelb,
Profit by Change

Laurie Gelb is Principal, Profit by Change, Seattle. Most recently a cross-channel strategist and researcher at a Delaware marketing/technology firm, she was previously Regional Director, Market Research & Planning at WellPoint, where she integrated survey research with claims and medical charts at the plan, physician and patient levels for published and proprietary outcomes studies. This work centered on epidemiology, forecasting and clinical/patient decision-making.

As a consultant who has trained and supervised call center staff across the US, and in new product commercialization roles (e.g. at Sanofi-Aventis), Laurie has pioneered choice-centered models to quantify real-world drivers rather than hypothetical product preferences. Her publications and presentations often explore the interfaces of disease management, CDH, market research and e-health. Her clients have included several nationally-known health systems and most major biopharmaceutical manufacturers. Laurie served for several years as Administrative Manager, Biomathematics at the M.D. Anderson Cancer Center, with additional community hospital and emerging biotech experience. She blogs at MCOL, reviews for clinical journals and writes on assistive technology at

Laurie earned her Master's in Public Health from the University of Texas and her BA in Philosophy/Business Administration from the University of Houston.

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